Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. From account creation to cashing out, we cover every step with real numbers and troubleshooting tips.
What You Need First
- A valid email address and a phone number for verification.
- Proof of identity (passport or driver’s license) and proof of address (utility bill or bank statement). These are required for KYC before any withdrawal.
- A supported payment method: credit/debit card, e‑wallet (Skrill, Neteller), or bank transfer.
- Stable internet connection and a device with a modern browser—the platform is mobile‑optimized (PWA) and works on iOS and Android without downloading an app.
- Understanding of the welcome bonus terms: read the full T&C to know wagering requirements, game contributions, and maximum bet limits.
Creating Your Account
- Go to Casino Lucky Days and click the red ‘Join’ button.
- Fill in the registration form with your email, chosen password, and personal details (name, date of birth, address).
- Select your country and preferred currency (EUR, USD, BTC, etc.).
- Accept the terms and conditions and confirm you are over 18.
- After submitting, check your email for a verification link—click it to activate the account.
- Log in and navigate to the ‘Deposit’ section to add funds and claim the welcome bonus if desired.
Wagering Calculation
Understanding wagering requirements is crucial to turning bonus money into real cash. Example: You deposit €100 and receive a 100% match bonus (€100). The bonus terms state a 35x wagering requirement on the deposit + bonus.
Important: Always check the contribution of different games. Slots usually contribute 100%, table games 10–20%, and live dealer games may contribute 0%.
Calculation:
Wagering Requirement = (Deposit + Bonus) × Multiplier
= (€100 + €100) × 35 = €7,000
That means you must place bets totaling €7,000 before you can withdraw any winnings from the bonus portion.
Game contribution: If slots contribute 100%, every €1 bet counts as €1 toward the requirement. If blackjack contributes 10%, a €1 bet counts as only €0.10. To clear the €7,000 requirement efficiently, focus on slots with 100% contribution.
Money In, Money Out
| Payment Method | Min Deposit | Min Withdrawal | Processing Time |
|---|---|---|---|
| Visa/Mastercard | €10 | €20 | 2–5 business days |
| Skrill | €10 | €10 | Up to 24 hours |
| Neteller | €10 | €10 | Up to 24 hours |
| Bank Transfer | €25 | €50 | 3–7 business days |
| Cryptocurrency (BTC) | €20 equivalent | €20 equivalent | Within 12 hours |
Withdrawals are only possible after meeting the wagering requirements (if you used a bonus) and completing KYC. First withdrawal usually triggers identity verification, so have documents ready.
For a visual walkthrough, watch our video:
Is It Safe?
The casino operates under a Curacao eGaming license (license number available on the website). It uses 128-bit SSL encryption to protect data and transactions. Note: Winnings from a Curacao-licensed casino may be subject to local income tax depending on your country of residence—consult a tax advisor.
Random number generators are tested by third‑party agencies (e.g., iTech Labs) to ensure fairness. The platform also promotes responsible gambling with tools like deposit limits, session time reminders, and self‑exclusion (see Pro Tips below).
Common Problems & Fixes
- Verification document rejected: Ensure documents are in colour, not expired, and match the name on your account. Upload all four corners. Use JPEG or PDF under 5 MB.
- Withdrawal pending for days: Check if you completed the wagering requirement. If yes, contact live chat—often a quick review resolves this.
- Bonus not credited: Make sure you opted in during deposit. If not, you may lose the bonus – contact support promptly.
- Can’t log in: Use the ‘Forgot Password’ link. If still blocked, check if your account is under verification review (common after withdrawal request).
- Game not loading: Clear browser cache or try a different browser. The PWA works best in Chrome or Safari. Disable VPN if active.
- Deposit declined: Contact your bank – some institutions block gambling transactions. Use an e‑wallet as a workaround.
Pro Tips
Set responsible gambling limits before you start playing:
- Deposit limit: Daily, weekly, or monthly cap to control spending. Can be set in the ‘Responsible Gambling’ section.
- Session limit: Reminds you to take a break after a set time (e.g., 60 minutes).
- Loss limit: Stop playing once you lose a certain amount.
- Self‑exclusion: Temporarily or permanently block your account for a chosen period. This is irreversible until the period ends.
These tools are available under ‘My Account’ → ‘Responsible Gambling’. Use them proactively.
FAQ
What documents do I need for verification?
A government-issued ID (passport, driver’s license) and a recent utility bill or bank statement showing your address are required. All documents must be in the same name as your casino account.
How long does a withdrawal take?
E-wallets usually process within 24 hours, cards take 2–5 business days, and bank transfers can take up to 7 business days. Times may increase during first withdrawal due to verification.
Can I cancel a withdrawal?
Yes, if the withdrawal is still in ‘Pending’ status. Go to the cashier and cancel it to return funds to your main balance. Once processing starts, cancellation is not possible.
Are there fees on withdrawals?
The casino does not charge withdrawal fees, but your payment provider may impose a small fee. Check with your bank or e-wallet provider.
What is the maximum withdrawal per transaction?
Limits depend on the method: E-wallets typically have a €5,000 cap per transaction, bank transfers up to €10,000. For high-stakes players, VIP support can arrange higher limits.
Can I use a VPN to play?
Using a VPN violates the terms of service. If detected, your account may be restricted and winnings confiscated. Always play from your registered country.
How do I claim the welcome bonus?
Select the bonus when making your first deposit. The bonus is usually credited automatically. Wagering requirements must be met before withdrawal.
What happens to my bonus if I self-exclude?
Self-exclusion immediately suspends your account, and any active bonuses or wagering progress will be forfeited. Ensure you complete requirements before opting out.
Conclusion
By following this guide, you can navigate the withdrawal process smoothly. Remember to verify your account early, read bonus terms carefully, and use responsible gambling tools. Now you’re ready to enjoy a secure and transparent gaming experience.